Carlo's Bakery

Cake-Related Questions

» Do I need to book a consultation?

Classes & Events

» What if I have food allergies?

» What if I need to cancel my reservation?

» Will we be able to meet the cast of “Cake Boss”?

» Is there a minimum age requirement?

» Do you have group rates?

Grab & Go Online Pick Up

» What is the cancellation policy if I pre-order but I cannot make it in to pickup?

» Do you deliver?

» If I pre-order and I arrive at the bakery but there is a long line outside, do I get priority access into store or do I have to wait on line?

» If I have family members with me, will they also receive priority access?

» What if I need to add items to my order when I arrive to pickup? Do I need to wait on line again?

» Where do I pick up my Grab & Go order in the store?

» What are the acceptable forms of payment for Carlo’s Bakery Grab & Go?

» How will I know my order has successfully been placed?

» I have allergies. How will I know which items are safe to order?

» What if I want to change the time to pick up my order?

» I'm not finding exactly what I'm looking for on the website, how can I go about placing a custom order?

» Where can I find the nutritional information for the items listed?

» What should I present a team member with to verify my order when I come to pick up?

» When do I pay for my orders?

» How do I use promo codes for Grab & Go?

» Grab & Go doesn't let me select a pick up time for today. What if I need to order something today?

Food Allergies

» Do your products contain nuts?

» Are you a gluten-free environment?

La Famiglia

» I'm planning a trip to one of the bakeries. Can I meet Buddy?

» Can I get an autographed image of Buddy?

Baked Goods Shipping Policy

  • Carlo's Bakery uses FedEx to ship online orders. All orders ship the following business day. All orders must be in by 11:59PM Eastern Standard Time to qualify for next business day fulfillment. Orders placed from Friday to Sunday will be processed the following Monday. Items shipped directly to Alaska and Hawaii have longer delivery lead times. We cannot fulfill international, Puerto Rico or Business Direct orders.

    Shipping Method
    Limited options are available depending on the destination.

    • Overnight Shipping: 1-2 days (Typically by end of day)
    • Second-day Shipping: 3 days (Typically by end of day)
    • Ground Shipping: 3-7 days (Typically by end of day)